---
title: Pause and re-trigger the reply
description: >-
  Set Pause & Re-Trigger Only After so the Default Reply does not fire on every
  customer message.
sidebar:
  order: 4
---
In this tutorial, you will set how many minutes Wabot waits before sending the **Default Reply** again to the same chat.

**Time needed:** 8 minutes

## Before you start

Make sure:

- The account **Default Reply** is **Enabled**.
- You can send two test messages from a second phone.

## 1. Open Configure

On the left menu, click **Autoresponder**.

On the account card, click **Configure**.

## 2. Set the pause

Find **Pause & Re-Trigger Only After (minutes)**.

Pick a number of minutes. For a shop greeting, `60` or `1440` (one day) is common. `1` means it can send again after one minute.

Click **Save**.

<figure class="doc-shot">
  <img class="doc-shot__light" src="/images/features/autoresponder/ar-pause-light.png" alt="Pause and Re-Trigger Only After minutes dropdown highlighted" width="1216" height="760" loading="lazy" decoding="async" />
  <img class="doc-shot__dark" src="/images/features/autoresponder/ar-pause-dark.png" alt="Pause and Re-Trigger Only After minutes dropdown highlighted" width="1216" height="760" loading="lazy" decoding="async" />
  <figcaption>Pick how many minutes to wait before the reply can trigger again.</figcaption>
</figure>

## 3. Send two test messages

From the second phone, send a first message. You should get the Default Reply.

Send a second message straight away.

You should not get the Default Reply again until the pause minutes have passed.

## Make sure it worked

This tutorial worked when:

- The first test message received the Default Reply.
- The second message inside the pause window did not.
- After the pause, a new message can receive it again.

## If it didn’t work

### Every message still gets the reply

- Confirm you clicked **Save**.
- Open **Configure** and check the minutes value is not `0` or `1` if you need a longer gap.
- Wait the full number of minutes, then test again.

### The first message also got no reply

The pause is not the problem. Go back to [Turn on a Default Reply](/features/autoresponder/default-reply) and confirm **Status** is **Enable**.

## Next

One account is paced correctly. Next, copy the same Default Reply to every WhatsApp account.

[Apply the reply to all accounts →](/features/autoresponder/apply-to-all)