---
title: Create an AI Default Reply
description: >-
  Add a New Chatbot item with Reply Mode AI and Default Reply Yes so unmatched
  messages get an AI answer.
sidebar:
  order: 5
---
In this tutorial, you will create one **New Chatbot** item that uses **AI** and **Default Reply**.

**Time needed:** 8 minutes

## Before you start

Make sure:

- This instance is on **AI**.
- You already saved a persona. If not, finish [Turn on AI mode](/features/chatbots/ai-mode) first.

> Only one **AI Default Reply** is allowed on this instance.

## 1. Open Chatbots & Tools

On the instance page, open **Chatbots & Tools**.

Click **New Chatbot**.

<figure class="doc-shot">
  <img class="doc-shot__light" src="/images/features/chatbots/cb-add-light.png" alt="Chatbot Flows tab with the Add button highlighted" width="1216" height="760" loading="lazy" decoding="async" />
  <img class="doc-shot__dark" src="/images/features/chatbots/cb-add-dark.png" alt="Chatbot Flows tab with the Add button highlighted" width="1216" height="760" loading="lazy" decoding="async" />
  <figcaption>On <strong>Chatbot Flows</strong>, click <strong>Add</strong>.</figcaption>
</figure>

## 2. Set Reply Mode to AI

In **Basic Settings**:

1. Enter a **Name**.

**Example:** `Default AI`

2. Leave **Status** on **Enable**.
3. Set **Reply Mode** to **AI**.

<figure class="doc-shot">
  <img class="doc-shot__light" src="/images/features/chatbots/cb-ai-replymode-light.png" alt="Reply Mode set to AI" width="1216" height="760" loading="lazy" decoding="async" />
  <img class="doc-shot__dark" src="/images/features/chatbots/cb-ai-replymode-dark.png" alt="Reply Mode set to AI" width="1216" height="760" loading="lazy" decoding="async" />
  <figcaption>Set <strong>Reply Mode</strong> to <strong>AI</strong>.</figcaption>
</figure>

## 3. Turn on Default Reply

Set **Default Reply** to **Yes**.

Keyword fields hide. That is correct for a catch-all AI item.

<figure class="doc-shot">
  <img class="doc-shot__light" src="/images/features/chatbots/cb-ai-default-yes-light.png" alt="Default Reply set to Yes with Reply Mode AI" width="1216" height="860" loading="lazy" decoding="async" />
  <img class="doc-shot__dark" src="/images/features/chatbots/cb-ai-default-yes-dark.png" alt="Default Reply set to Yes with Reply Mode AI" width="1216" height="860" loading="lazy" decoding="async" />
  <figcaption>Set <strong>Default Reply</strong> to <strong>Yes</strong>.</figcaption>
</figure>

## 4. Save the item

Click **Create Chatbot**.

<figure class="doc-shot">
  <img class="doc-shot__light" src="/images/features/chatbots/cb-ai-create-light.png" alt="New Chatbot Flow form with the Create Chatbot button highlighted" width="1216" height="860" loading="lazy" decoding="async" />
  <img class="doc-shot__dark" src="/images/features/chatbots/cb-ai-create-dark.png" alt="New Chatbot Flow form with the Create Chatbot button highlighted" width="1216" height="860" loading="lazy" decoding="async" />
  <figcaption>Click <strong>Create Chatbot</strong> to save.</figcaption>
</figure>

## Make sure it worked

The item appears in **Chatbots & Tools** with **AI** and **Default Reply**.

You can send any test question from your phone. The bot should reply in its own words, not a fixed script.

## If it didn’t work

### Default Reply is locked

**Reply Mode** is still **Normal**. Set it to **AI** first.

### I see an error about one Default Reply

Another item already has **Default Reply** on. Open that item and use it, or turn **Default Reply** off there first.

## Next

Send new leads to your phone in [Add a Leads Forwarder tool](/features/chatbots/leads-forwarder).