---
title: Add a STOP chatbot item
description: Create a second keyword item that replies when the customer sends STOP.
sidebar:
  order: 3
---
In this tutorial, you will add a second **New Chatbot** item for the word `STOP`.

**Time needed:** 8 minutes

## Before you start

Make sure:

- This instance is still on **Keyword**.
- You already have one keyword item. If not, finish [Create a keyword chatbot item](/features/chatbots/keyword-item) first.

> **Default Reply** is only for **AI** mode. In Keyword mode, every reply needs its own keyword. `STOP` is that second item.

## 1. Open Chatbots & Tools

On the instance page, open **Chatbots & Tools**.

Click **New Chatbot**.

<figure class="doc-shot">
  <img class="doc-shot__light" src="/images/features/chatbots/cb-add-light.png" alt="Chatbot Flows tab with the Add button highlighted" width="1216" height="760" loading="lazy" decoding="async" />
  <img class="doc-shot__dark" src="/images/features/chatbots/cb-add-dark.png" alt="Chatbot Flows tab with the Add button highlighted" width="1216" height="760" loading="lazy" decoding="async" />
  <figcaption>On <strong>Chatbot Flows</strong>, click <strong>Add</strong>.</figcaption>
</figure>

## 2. Name the item

In **Basic Settings**:

1. Enter **Name** as `STOP`.
2. Leave **Status** on **Enable**.
3. Leave **Reply Mode** on **Normal**.

<figure class="doc-shot">
  <img class="doc-shot__light" src="/images/features/chatbots/cb-stop-name-light.png" alt="Name field with STOP" width="1216" height="760" loading="lazy" decoding="async" />
  <img class="doc-shot__dark" src="/images/features/chatbots/cb-stop-name-dark.png" alt="Name field with STOP" width="1216" height="760" loading="lazy" decoding="async" />
  <figcaption>Name the item <strong>STOP</strong>.</figcaption>
</figure>

## 3. Use Exact Match

Open **Keyword Settings**.

1. Set **Match Type** to **Exact Match**.
2. In **Keywords**, add `STOP`.

<figure class="doc-shot">
  <img class="doc-shot__light" src="/images/features/chatbots/cb-stop-exact-light.png" alt="Match Type Exact Match with keyword STOP" width="1216" height="760" loading="lazy" decoding="async" />
  <img class="doc-shot__dark" src="/images/features/chatbots/cb-stop-exact-dark.png" alt="Match Type Exact Match with keyword STOP" width="1216" height="760" loading="lazy" decoding="async" />
  <figcaption>Choose <strong>Exact Match</strong> and add <strong>STOP</strong>.</figcaption>
</figure>

## 4. Write the STOP reply

Write a short text reply.

> Anda telah berhenti dari mesej automatik kami. Terima kasih.

<figure class="doc-shot">
  <img class="doc-shot__light" src="/images/features/chatbots/cb-stop-reply-light.png" alt="Caption / Message with a sample STOP reply" width="1216" height="760" loading="lazy" decoding="async" />
  <img class="doc-shot__dark" src="/images/features/chatbots/cb-stop-reply-dark.png" alt="Caption / Message with a sample STOP reply" width="1216" height="760" loading="lazy" decoding="async" />
  <figcaption>Write the STOP reply. Sample text shown.</figcaption>
</figure>

## 5. Save the item

Click **Create Chatbot**.

<figure class="doc-shot">
  <img class="doc-shot__light" src="/images/features/chatbots/cb-stop-create-light.png" alt="New Chatbot Flow form with the Create Chatbot button highlighted" width="1216" height="760" loading="lazy" decoding="async" />
  <img class="doc-shot__dark" src="/images/features/chatbots/cb-stop-create-dark.png" alt="New Chatbot Flow form with the Create Chatbot button highlighted" width="1216" height="760" loading="lazy" decoding="async" />
  <figcaption>Click <strong>Create Chatbot</strong> to save.</figcaption>
</figure>

## Make sure it worked

Two items now show in **Chatbots & Tools**: your first keyword and `STOP`.

From your phone, send `STOP`. You should get the stop message, not the `harga` reply.

## If it didn’t work

### I get the harga reply

**Match Type** is still **Contains**, or the word is not exactly `STOP`. Change it to **Exact Match** and save again.

### Default Reply will not turn on

That is correct. **Default Reply** stays off in Keyword mode. Use another keyword item instead.

## Next

Keyword setup is done. If you want the bot to answer in its own words, start the other path: [Turn on AI mode](/features/chatbots/ai-mode).