---
title: Live Chat
description: >-
  Reply from the shared inbox, take over from the bot, then assign, note, and
  archive.
---
In this page, you will pick the next Live Chat job after a customer writes to WhatsApp.

**Time needed:** 2 minutes

## Before you start

Make sure:

- You are logged in to Wabot.
- The WhatsApp account shows **Online**.
- At least one customer or test phone has sent a message.

> If nobody has written yet, send a test from your own phone first.

## Live Chat path

1. [Reply to a conversation](/features/live-chat/reply)
2. [Take over from the bot](/features/live-chat/take-over)
3. [Assign a conversation](/features/live-chat/assign)
4. [Add an internal note](/features/live-chat/note)
5. [Send a Quick Reply](/features/live-chat/quick-reply)
6. [Archive a conversation](/features/live-chat/archive)
7. [Reply after the 24h window expires](/features/live-chat/official-template)
8. [Schedule a message](/features/live-chat/schedule)
9. [Filter the inbox](/features/live-chat/filters)
10. [Set conversation priority](/features/live-chat/priority)
11. [Read Lead Insights](/features/live-chat/insights)

## Next

Start with [Reply to a conversation](/features/live-chat/reply).