Live Chat

Reply from the shared inbox, take over from the bot, then assign, note, and archive.

In this page, you will pick the next Live Chat job after a customer writes to WhatsApp.

Time needed: 2 minutes

Before you start

Make sure:

• You are logged in to Wabot.
• The WhatsApp account shows Online.
• At least one customer or test phone has sent a message.

If nobody has written yet, send a test from your own phone first.

Live Chat path

1. Reply to a conversation
2. Take over from the bot
3. Assign a conversation
4. Add an internal note
5. Send a Quick Reply
6. Archive a conversation
7. Reply after the 24h window expires
8. Schedule a message
9. Filter the inbox
10. Set conversation priority
11. Read Lead Insights

Next

Start with Reply to a conversation.