Schedule a message
Open Schedule Message, write a follow-up, pick a time such as +1h, and save it.
In this tutorial, you will schedule one follow-up message for later.
Time needed: 8 minutes
Before you start
Make sure:
- You can open the conversation in Live Chat.
- Your login can use Schedule Message. If the calendar icon is missing, ask the account owner.
The customer does not see the message until the scheduled time.
1. Open the conversation
On the left menu, click Live Chat.
Click the thread.
2. Open Schedule Message
On the right icon strip, click Schedule Message.
The Schedule Message panel opens.
3. Write the follow-up
Type the message.
Kami follow up stok saiz L esok pagi.
4. Pick a time
Click +1h, or set Schedule date & time yourself.
5. Save the schedule
Click the Send button in the Schedule Message panel.
Make sure it worked
The message appears in the list with Scheduled.
It is not in the WhatsApp thread yet.
If it didn’t work
I cannot see Schedule Message
Open the right icon strip and look for the calendar icon. On a small screen, open Contact Info, then Follow-up, then Scheduled Message.
Send stays disabled
The text is empty, or the date and time are empty. Fill both, then click Send.
Next
Find the right threads faster in Filter the inbox.